Returns and Refund Policy

Last Updated: May 12, 2018

30-Day Returns

- You must return your product within 30 days of purchase: Our return policy is valid for 30 days. If you purchased the product more than 30 days ago, unfortunately, we will not be able to provide a refund or exchange.

For returns, your item must be unused, in its original condition, and in its original packaging.

The following items are not eligible for return: perishable goods, such as food, flowers, newspapers or magazines; intimate apparel or hygiene products; hazardous materials; flammable liquids or gases.

Please provide a receipt or proof of purchase when returning the item.

Do not send purchased items back to the manufacturer.

In some cases, we may only offer a partial refund (if applicable):

Books showing obvious signs of use;

CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened;

Any item not in its original condition, damaged, or missing parts (not due to our fault);

Any item returned more than 30 days after receipt.

Refund (if applicable)

After receiving and inspecting your return, we will send you an email notification that we have received it. We will also inform you whether your refund request has been approved.

If approved, we will process your refund and automatically credit the amount to your credit card or original payment method within your bank's return period.

Refund Delay or Omission (if applicable)

If you have not yet received your refund, please check your bank account again.

Then contact your credit card company. Refunds may take some time to be credited to your account.

Next, contact your bank. Refunds typically take some processing time to be credited to your account.

If you have completed all the above steps but still have not received a refund, please contact us: kivorx@outlook.com

Special Offers (if any)

Only regular-priced items are refundable; special offer items are non-refundable.

Exchanges (if applicable)

We only offer exchanges if the item is defective or damaged. If you need to exchange the same item, please email weifacaidp@outlook.com with a compliant photo as proof and send your item to:

Gifts:

If the item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift certificate equal to the refund amount. We will mail the gift certificate to you upon receiving the return.

If the item was not marked as a gift at the time of purchase, or if the giver sent the order to themselves to send to you later, we will refund the giver, who will be informed of your return.

Return Policy

To return an item, please mail the product to:

You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.

Delivery time for the replacement product may vary depending on your location.

If you are sending items valued at over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Return and Refund Policy Changes

You can view the latest version of our Return and Refund Policy at any time on this page.

We reserve the right to update, change, or replace any part of this Return and Refund Policy at our sole discretion. Updates and changes will be posted on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services after any changes to this Return and Refund Policy are posted constitutes your acceptance of those changes.